Apparound is now introducing AI-powered features that will improve both the user experience and enhance the security and reliability of sales processes. These updates, which are set to launch on December 1st, include advanced document verification and an integrated customer support assistant.
AI-Powered Document Recognition
With the new release, the Apparound platform will use AI to check the validity of IDs uploaded by users and generate notifications about any errors in the upload process or issues verifying the type of document uploaded. With Optical Character Recognition (OCR) technology, it compares the information on identity documents with contractual data, to ensure secure transactions and accurate customer information.
Integrated Customer Support Assistant
To make the software easier to use, Apparound is adding a virtual assistant powered by ChatGPT. This assistant will help sales representatives by providing detailed information about features, assisting with troubleshooting, and locating relevant technical documentation. This enhancement will give users more independence in using the platform.
Future AI Developments
Looking ahead, Apparound plans to add even more features:
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OCR for New Utility Bills: A new format for electricity and gas bills will be introduced in Italy. Apparound is improving its document recognition capabilities to handle these changes will be available by July 1, 2025.
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Virtual Assistant Enhancements: Future updates will allow sales representatives to get daily activity summaries, deadline reminders, and alerts for appointments and contract renewals.
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Continuous Test Automation: Our technicians are currently studying how AI can be used in our testing processes to make the platform more reliable by automatically finding and fixing bugs.
These innovations establish Apparound as a top technology partner in the digitalization of sales processes, demonstrating its commitment to enhancing user experience and continuous improvement.
