Telecommunication

FL1

A digital sales process for a better customer satisfaction.

Telecom Liechtenstein AG is striving since 25 years to offer its private and business customers excellent services and the best connections.

With around 100 competent employees, we rely in Liechtenstein on a high-performance network architecture audited by Bell Labs® and a newly formed IT Competence Centre. In Switzerland and internationally, we serve our customers with experts for white label services, IoT/M2M and cyber security.

All connections, data centres and service platforms are geo-redundant and our team monitors them around the clock – 24/7/365. Benefit from the whole world of communication from a single source. With Telecom Liechtenstein AG.

The Challenge

The challenge for Telecom Lichtenstein – FL1 – a company active in the telecommunications business, was to digitize the work of the sales department, transform the process of creating quotes – managed through excel files – and make it easier and more effective to present offers to customers. A new commercial and digital approach, characterized by customized offers created for the final customer.

+500

offers in 2022

In 2022 more than 500 offers were created through the Apparound tool.

The Solution

Apparound helped create a well-defined sales flow, making the issuance of offers and the management of contact with the end customer more professional. The extreme ease of use, combined with the scalability of the platform, made the software a must-have for the entire sales department, even for those who had been less responsive to change.

-95%

printing costs

With the introduction of the new sales process, Telekom Liechtenstein’s contracts are fully digital.

+30%

efficency

With the use of Apparound as the unique tool to generate offers, internal efficiency has greatly increased. Error-free contracts are generated, with no need for further editing.