Telecommunication

Vianova

Apparound: maximize sales performance and provide an appropriate buying experience.

The telecommunications market is constantly changing. Therefore, it is critical to adopt digital solutions that can maximize sales performance and provide an appropriate buying experience. Digitizing sales processes with the best sales force productivity platform.

Vianova is a fixed-line and mobile telecommunications operator that deals exclusively with B2B customers and stands out for the quality of its services and attention to customer care. Vianova’s offerings, designed for businesses of all sizes, enable the integration of traditional telecommunications services (such as professional-grade telephone and Internet access) with collaboration services such as SIP Trunk, Mail, Meeting, Centrex, Mobile, Desk, SIM Manager and Cloud.

The company is known for its quality of support, exemplified by its Customer Service Department that is able to answer calls within three rings. Vianova operates through two locations, Massarosa (LU) and Pisa, where the two Data Centers that house the redundant infrastructure for service delivery for the entire group are located.

The Solution

Thanks to Apparound’s sales force productivity platform, printing costs were almost eliminated, speed in the offer configuration phase was greatly increased, and, thanks to a virtual configurator installed on the company’s website, an additional channel was included to support the sales funnel.

Last, and not to be underestimated, is the recent integration with Power BI, which enables sales and area managers to align data, learn more about market needs and trends, and take action to boost sales performance.

"For several years now, Apparound has supported us as a strategic partner, providing a highly reliable sales force productivity solution. As Vianova’s Sales & Marketing Manager, I am pleasantly surprised by the service provided. The difference, however, comes from the great ability to customize the product and a human relationship with the company’s IT support and contact persons, who help us meet our needs, quickly and thoroughly.”

Nicola Di Giusto, Sales & Marketing Manager @Vianova